Service Design
Mapping journeys and shaping connected experiences across channels.
Human
Useful
Service & UX Designer
Designing for clarity,
care and momentum.
care and momentum.
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My practice
I turn complex
services into clear
human experiences.
I work across research, strategy and interaction design to make
systems feel easier to understand and use.
listen
frame
shape
learn
A thoughtful process
for real-world change.
What I do
I help teams move from
questions to confident decisions.
UX Research
Finding meaningful patterns in needs, behaviours and everyday friction.
Digital Products
Turning insight into intuitive flows, interfaces and useful prototypes.
Selected work
A few things
I have helped
untangle.
Placeholder case studies for now. Each card can later become a full project story.
01
PUBLIC SERVICES · 2026Moving Through the City
+
02A More Caring Journey
03
EDUCATION · 2025Learning Without Guesswork
How I work
Good design
makes room
for people.
Start with the lived experience, not the assumed problem.
Make complexity visible before trying to simplify it.
Build alignment through tangible ideas and honest iteration.